About the role
Purpose
The Strategy, Demand & Value Lead will connect business priorities with the Digital Factory's delivery capabilities, ensuring that demand is evaluated, prioritized, and translated into a value-driven delivery roadmap. The role will establish mechanisms to assess business outcomes, balance demand against available capacity, and provide transparent visibility into value realization.
Key Responsibilities
- Strategy alignment: Translate business objectives and customer-experience priorities into strategic themes, initiatives, and measurable outcomes.
- Demand management: Establish/support a structured approach for demand intake, qualification, assessment, prioritization, and pipeline management.
- Prioritization and planning: Facilitate business prioritization using value, urgency, risk, dependencies, regulatory needs, and delivery capacity.
- Value realization: Define value hypotheses, expected benefits, KPIs, baselines, and mechanisms to track planned versus realized outcomes.
- Roadmap and capacity alignment: Maintain demand for roadmaps and coordinate with delivery leadership to align priorities with squad capacity and delivery constraints.
- Business stakeholder engagement: Facilitate discussions with business owners, product stakeholders, and leadership to resolve prioritization conflicts and clarify expected outcomes.
- Performance insights: Provide leadership with demand pipeline, prioritization, capacity, value realization, and decision-support insights.
- Continuous improvement: Refine demand and value-management practices using delivery performance and business feedback.
Required Experience and Capabilities
- 12+ years of experience in business analysis, product management, portfolio/demand management, business transformation, or consulting.
- Demonstrated experience translating business strategy into prioritized initiatives and roadmaps.
- Strong understanding of business cases, value assessment, KPI definition, and benefits realization.
- Experience facilitating senior stakeholder discussions and resolving competing business priorities.
- Ability to analyze demand, capacity, dependencies, and business outcomes using data.
- Strong communication, structured problem-solving, and executive presentation skills.
- Proven experience in leading or contributing to large-scale Digital Factory setup or enterprise-wide transformation programs, involving multiple business journeys, delivery squads, technology platforms, governance structures, and stakeholder groups.
Preferred Experience
- Experience in banking and financial services, digital channel transformation, or customer experience transformation initiatives is preferred.
Language Proficiency
- Excellent English communication skills; Arabic-speaking candidates preferred.