About the role
Translated into English from French by Korum. The employer's original wording is on their site.
Are you looking for a stimulating professional environment based on autonomy and trust?
Pennylane offers you the opportunity to grow within a rapidly growing company.
Here, your expertise will directly contribute to helping entrepreneurs take back control of their finances. Discover a place where your skills will be valued and where you can shape the future of financial management.
Our vision
Our ambition is to become the financial management software of choice for European SMEs.
We help entrepreneurs get rid of time-consuming accounting and finance tasks, while giving them access to key financial information to help them make the best decisions for their business.
At the same time, we help accounting firms spend less time on redundant and repetitive tasks, and more time on advisory and support for their clients.
About Pennylane
Pennylane is one of the fastest-growing FinTechs in France, and soon aims to address the European market.
In 6 years of existence, we have managed to:
💻 Position ourselves on the market as an innovative provider of accounting and financial management solutions
💰 Raise a total of 400 million euros from renowned investors, including Sequoia, the flagship Silicon Valley fund known for backing Google, Facebook, Airbnb, Stripe, PayPal and many others at their beginnings
👨👩👧👦 Grow from 7 co-founders to a team of 1,000 employees, with an average rating of 4.9/5 on Glassdoor and 94% of Glassdoor reviewers who would recommend PL to their loved ones!
🌍 Build an international team of employees from 25 different countries, with a very flexible remote working culture
🤝 Earn the trust of thousands of users and receive excellent feedback
🚀 Already more than 1 million small businesses and SMEs and more than 7,000 accounting firms use Pennylane in France!
You have solid experience in accounting and you enjoy understanding how SaaS tools work?
You want to take on complex issues at the intersection of business, product and technology?
Join Pennylane as an Expert Technical Support and Accounting specialist.
Your role
You take charge of the most complex issues escalated by our users and our Support teams.
Your goal: understand the root cause of problems, whether accounting, functional or technical, then coordinate their resolution with the Product and Tech teams.
You will play a key role between users, Support, developers and Product teams.
Your responsibilities
Investigate bugs, anomalies and accounting or functional issues.
Reproduce the problems encountered and identify their cause.
Qualify incidents and coordinate their resolution with the teams concerned.
Liaise with developers and Product to share clear and actionable analyses.
Use the investigation tools available: logs and simple SQL.
Document solutions and contribute to the continuous improvement of the product and processes.
Share your expertise with the Support teams.
The profile we are looking for
You may come from different backgrounds: an accounting firm or an accounting software publisher.
We are looking for someone who:
has solid experience in accounting and understands the issues faced by firms and businesses;
has already worked on complex subjects requiring analysis and coordination;
is comfortable with technical tools and issues;
can communicate clearly with business and technical stakeholders;
speaks English in a professional context, both written and spoken;
shows rigour, autonomy and curiosity.
Knowledge of SQL is a plus, but not essential. What matters most is your desire to understand systems and develop your technical skills.
Why join Pennylane?
You will join a team at the heart of product quality, in direct contact with users, developers and Product teams. You will work in an international, fast-growing environment where your accounting expertise will have a concrete impact
Recruitment process:
First call with a recruiter - 30 min
Case study and debrief with two team members - 60 min
Interview with the direct Manager - Thibault and Viviane (Associate Team Lead Technical Support) - 60 min
Interview with Thomas (Team Lead Technical Support) - 45 min
🎁 What we can offer you:
🏥 One of the best health insurance plans on the market (Alan Blue and Alan Mind)
🍜 Meal vouchers (Swile card)
🏝 Between 6 and 12 additional RTT days on top of 5 weeks of paid holiday
🇬🇧 The opportunity to improve your English through Busuu
🧑💻 A dedicated budget every month for all Pennylaners, supporting remote working from home or in a coworking space
🏢 Easy access to our offices, located a few minutes from Saint Lazare in the heart of Paris
💵 A BSPCE allocation
🏃♀️ Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib
💻 A Mac
🎉 We play many sports together and are committed to meeting regularly at company events such as the Tech Days (which allow remote Pennylaners to get together every 3 months) or our company seminar held once a year, which fosters great moments of cohesion for everyone.
To thrive at Pennylane, you will need to:
Speak English (the level is assessed and valued according to the department you are applying to)
Enjoy working in an environment of constant change
Make collaboration a priority within your team or with other stakeholders
Have enough perspective to prioritise actions with high business impact in your daily work.
We know that some people are less likely to apply than others if they feel they do not meet all the criteria.
If you are hesitating, we encourage you to apply anyway: who knows, it could be the start of a meaningful and lasting collaboration!
Important information for candidates
Recruitment scams are on the rise. We invite you to stay vigilant during your exchanges.
Applications only through our official channels: apply exclusively via our offers published on our official media (careers site, official partner pages).
Always check the sender's email address: our communications are sent from professional addresses with the domains @pennylane.com or @pennylane-partners.com .
We will never ask you for payment or financial information (bank details, payment for an interview, purchase of equipment, etc.) as part of the recruitment process.
If such a request is made to you, it is fraud. We invite you to not respond and to report it to us immediately."
Promoting diversity, equity and inclusion in all its forms, Pennylane offers an inclusive, caring work environment conducive to personal development, both in our offices and remotely. We are committed to providing equal opportunities to all our candidates, regardless of social and ethnic origin, gender, religion, sexual orientation or disability.
🇫🇷 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a pool of candidates. You may object at any time and request the deletion of your data by writing to: [contact details removed].
Our data policy
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to [contact details removed]. Learn more
🇩🇪 Personal Data
Pennylane processes your data to handle your application and assess your suitability for the position. Should your application be unsuccessful, your data may be stored for up to 2 years from our last exchange or the conclusion of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to [contact details removed]. Learn more
🇪🇸 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is not selected, your data may be kept for up to 2 years from our last contact or the end of the selection process, in order to set up and manage a pool of candidates. You may object at any time and request the deletion of your data by writing to [contact details removed]. More information