Care Expert - Medical Controlling & Nursing Documentation Hospital

At voize, we believe that the most valuable thing we can give to people in care is time. Time for attention, for conversations, for being present. Today, this time is lost in administrative work and complex systems.

We want to change that: with AI companions that take over digital processes in the background. We do not replace people with technology; we enhance their impact.

Behind our mission is a Series A funding of over 50 million US dollars led by Balderton Capital, together with HV Capital, Y Combinator, and other leading VCs. Over 2,000 facilities trust voize today, and more than 200,000 users benefit from our AI companion in their daily lives.

We combine top-notch technology with real societal benefit. And now we are looking for you.

In the hospital, nursing staff document directly at the bedside using voize. The approved entries are structured in the KIS, through our integration with ORBIS U from Dedalus. This means that nursing documentation is not only the basis for good care but also the foundation for coding, billing, and MD audits. Only what is documented can be billed.

This is exactly where we need your perspective from medical controlling. As a Care Expert, you advise clinics on how their nursing documentation must be structured so that the services provided are fully and audit-proof documented. With the stricter MD audit quotas starting in 2027, this will become an economic question for many hospitals. You work on equal footing with medical controlling, nursing management, ward management, and hospital IT. Your success is reflected in the fact that nursing staff gain time while the documentation meets the requirements of coding and auditing.

• Understanding documentation before it counts: Before the go-live, you analyse with medical controlling, nursing, and hospital IT how the nursing documentation in the KIS is structured, from assessments like ePA-AC and Barthel to LEP measures, vital signs, accounting, and wound documentation.

• Bringing in the revenue and audit perspective: You show which nursing contents are relevant for justifying length of stay, secondary diagnoses, complex treatments such as geriatric early rehabilitative complex treatment, and the MD audit, and where information is currently lost on its way to the file.

• Translating between nursing, medical controlling, and systems: You make requirements from coding guidelines and audit procedures tangible for nursing teams and the realities of nursing for medical controlling.

• Making impact visible: Together with the clinics, you define how the quality of documentation can be measured and support ROI workshops with management and medical controlling.

• Organising clearly: If something does not go as expected, you find out whether it is due to the KIS configuration, the process on the ward, or the product. Your assessment goes directly to Customer Success, Support, and Product, and you bring the perspective of medical controlling into the further development of our hospital product.

• Accompanying clinics: Remotely and on-site as needed, you support implementations beyond the go-live, closely coordinated with the responsible Customer Success Manager.

• Building scalable knowledge: Together with the team, you develop playbooks, checklists, and internal enablements for the hospital sector, such as DRG fundamentals and MD audits for our colleagues.

• You have at least a qualification as a Medical Coding Specialist or a comparable qualification and experience in medical controlling in a hospital. Experience as a medical controller is a significant plus.

• You are familiar with the aG-DRG system, ICD-10-GM, OPS, and the German coding guidelines and know the processes surrounding MD audits and the audit procedure agreement from your own case handling.

• Ideally, you have a nursing background, such as in health and nursing care, and understand how documentation is truly created on the ward.

• You have worked with a KIS, preferably with ORBIS from Dedalus. You are familiar with nursing assessments and service recording such as ePA-AC or LEP, or you can quickly familiarise yourself with them.

• Systems are a tool for you, not an obstacle. You think in dependencies and causes and persist until you understand why something is the way it is.

• You explain complex matters simply, whether to a nursing management team, a nursing staff member on the late shift, or the management of a clinic.

• You enjoy working in a consultative and structured manner. You provide clear recommendations and stand by them.

• You speak fluent German. You should be able to communicate confidently in English, as part of the internal collaboration is conducted in English.

• You enjoy being with our customers. On-site appointments are a regular part of the job, while most of your work is done remotely.

• We are a fast-growing startup. You take on new topics, grow quickly, and make a difference that gives nursing staff more time for people.

• You shape the future: Our hospital sector is currently growing, and you influence how we provide professional support to clinics.

• We live an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany.

• With stock options, you become part of our success.

• 30 vacation days plus your birthday off, Germany ticket, Urban Sports Club, regular company offsites, and access to learning platforms like Blinkist and Audible.

• You decide when you work best: flexible working hours and a good hybrid setup.

We look forward to your application and getting to know you, no matter who you are and what background you bring.