Kazakh-Speaking Lead Client Relations Manager

The Role:

The main responsibilities of the position include:

• Set and monitor departmental KPIs in line with corporate targets and develop action plans to achieve them
• Implement client engagement and retention strategies to strengthen loyalty, minimize churn, and maximize client value
• Oversee client portfolios, ensuring proactive follow-up, consistent engagement, and effective relationship management
• Establish best practices for client communication, follow-up, and retention across the team
• Ensure accurate CRM maintenance and high standards of client data quality and documentation
• Monitor client satisfaction, behavioral trends, retention performance, and portfolio insights to identify improvement opportunities
• Participate in events, seminars, and promotional activities across different countries  
• Prepare presentations, reports, and market analyses to support decision-making
• Coach, motivate, and develop team members while monitoring performance and supporting continuous improvement

Main requirements:

• BSc in Business Administration or any Business-related field
• Proven experience in business development, client/partner relations or similar role
• Fluent Kazakh and Russian speaker. English knowledge is a must
• Self-motivated and results driven
• Ability to cope under pressure
• Strong communication and interpersonal skills, with the ability to influence key stakeholders
• Excellent client handling, problem solving and negotiation skills
• Very good people management skills
• Computer literate 

Benefit from:

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect - Intro Chat with Talent Acquisition
• Deep Dive - First Interview with Your Future Team
• Speak Your Strength - Language Proficiency Check
• Show Your Skills - Live Technical Session