Senior Manager, HRM

Company Introduction

Coupang exists to deliver customer delight. We know we are fulfilling our mission when customers say, "How did we ever live without Coupang?" With the sole determination to make customers' shopping, dining and everyday life more convenient, Coupang is leading innovation across the multi-hundred-million-dollar e-commerce industry. Coupang is one of the fastest-growing e-commerce companies and has built a unique position in the domestic commerce industry and customer trust. 

Coupang prides itself on being a large global listed company built on a start-up culture. This preserves the agility of our founding days and is the growth engine behind our constant launch of new services and expansion of our business. Every Coupang employee has the opportunity to bring an entrepreneurial spirit and drive new innovations and initiatives. The boldness to dive into work without hesitation and strive for results is the essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team and the whole company growing every day. 

Every Coupang employee is committed to Coupang's mission of creating the future of commerce. We solve customers' problems, challenge conventional thinking and norms, and push beyond what is considered achievable. If you want an amazing work experience in an always-on, high-tech and hyper-connected world, join Coupang today.

 

Job Description

Responsibilities

1. Team Leadership & Operations (Team Leadership & Operations)

• Lead and manage the Time & Absence team to deliver high-quality, prompt and compliant services.

• Set team goals, operational KPIs and SLAs (Service Level Agreements) and run an accountability framework to achieve performance targets.

• Provide coaching, guidance and growth and development opportunities to team members.

• Monitor work allocation, staffing and operational efficiency to respond to business growth.

• Build and strengthen a culture of Continuous Improvement, Operational Excellence and Customer-Centric Service.

2. Time Management & Operations (Time Management & Operations)

• Oversee the full cycle of time management, including Time Entry, approval, correction, Audit and exception management.

• Accurately manage employee schedules, attendance records, Overtime, leave balances and compliance with working-hour rules.

• Manage timesheet submission and approval processes so that Payroll processing runs smoothly and on time.

• Identify complex time-related issues, escalate them appropriately and resolve them to minimise operational risk.

• Establish governance and control frameworks so that time and leave management processes operate consistently across diverse employee groups.

3. Leave Administration, Payroll Support & Compliance (Leave Administration, Payroll Support & Compliance)

• Operate and manage annual leave, sick leave, maternity and parental leave, unpaid leave and other statutory or company-provided leave schemes.

• Ensure leave policies are interpreted and applied consistently across the organisation.

• Work closely with the Payroll team to ensure time and leave data is accurate and delivered on time.

• Validate time data relevant to salary calculation and support payroll reconciliation work.

• Ensure compliance with labour relations laws, working-hour regulations, internal policies and audit requirements.

• Support internal and external audit work relating to time and leave management.

4. Analytics, Insights & Continuous Improvement (Analytics, Insights & Continuous Improvement)

• Define and monitor key operational metrics, including attendance, Overtime, leave utilisation, compliance, Payroll readiness and service performance.

• Analyse workforce data and trends to identify operational risks, process improvement areas and productivity opportunities.

• Provide insights and recommendations to HR and business leaders to support workforce decisions.

• Develop and maintain SOPs (Standard Operating Procedures), governance documents and training materials to ensure process consistency and scalability.

5. System Management & Digital Transformation (System Management & Digital Transformation)

• Own the Time & Absence technology roadmap, including Workday and related HR platforms.

• Lead system improvements, testing, system Integration and the introduction of new functionality.

• Drive automation and Self-Service initiatives to improve Employee Experience, operational efficiency and scalability.

• Work with the HRAI team to improve data quality, reporting capability and overall system effectiveness.

6. Stakeholder Management (Stakeholder Management)

• Work with Legal, Compliance, Employee Relations, Payroll, STP and business unit leaders to support workforce and organisational operational requirements.

• Act as the final escalation point for complex employee enquiries and operational issues.

• Lead Cross-functional projects relating to workforce management, attendance, leave operations and compliance.

• Drive organisational Alignment on process improvements, policy decisions and strategic priorities.

 

Requirements

• Bachelor's degree or higher
• 10+ years of HR experience
• 3+ years of people management (Manager) experience
• Ability to communicate fluently in Korean and English
• Collaborative talent with a Company-wide Perspective
• Ability to dig into details and solve HR process issues
• Ability to set clear priorities and successfully lead multiple HR projects

 

Preferred Qualifications

• Experience operating Workday (HR Information System)
• HR experience at a Multinational Company

 

Selection Process and Information

• Selection process
  • Document screening - job fit interview - core competency interview - final offer
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Selection schedule and results will be communicated individually to the email address registered on your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If there is false information in your application, your offer may be cancelled.
  • Employment-protected candidates (veterans, persons with disabilities, etc.) may receive hiring preference under relevant laws.
  • Job level and scope of responsibilities may change considering the candidate's overall career and experience. If such a change is necessary, we will communicate with the candidate at an appropriate time before the final offer notice.
  • Hiring may be restricted if the legally required qualifications for recruitment and performance of the job are not met.
  • Employment type is permanent and includes a 12-week probationary period. However, the probationary period may be waived, shortened or extended where required for business reasons.

Privacy Policy 

• The Coupang Group collects and processes your personal data in accordance with the Applicant Personal Information Processing Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is given pursuant to Article 11(6) of the Act on Fair Hiring Procedures.
2. Job seekers who applied for our positions and were not finally selected may request the return of the hiring documents they submitted, in accordance with the Act on Fair Hiring Procedures. However, this does not apply to documents submitted via our website or by email, or documents voluntarily submitted without our request, and if hiring documents are lost due to natural disasters or other reasons not attributable to us, they are deemed returned.
3. Job seekers requesting the return of hiring documents under paragraph 2 above shall complete the return request form [Form No. 3 of the Enforcement Rules of the Act on Fair Hiring Procedures] and submit it by email to ([contact details removed]). Once submission is confirmed, we will send the documents by registered post to the address specified within 14 days. In this case, the registered postage will be charged to the recipient, so please note this.
4. In preparation for return requests under paragraph 2 above, we will keep the original hiring documents submitted by job seekers for 180 days from the date hiring is confirmed. If no return is requested by then, we will destroy all hiring documents without delay in accordance with the Personal Information Protection Act.
5. However, paragraphs 1 to 4 above apply only where the labour relations laws of the Republic of Korea apply. They do not apply otherwise.