General Manager- Commercial Lines (Dubai)

Main Purpose of Job:  

To establish, lead and grow Braxtone’s Commercial Lines and Property & Casualty (P&C) loss adjusting business, building a strong market presence and delivering high-quality technical claims and loss adjusting services to insurers, reinsurers, brokers and corporate clients.

Reporting To: CEO

Job Description

• Build and lead the Commercial Lines / P&C loss adjusting function, including its business plan, operating model and growth strategy.

• Develop new business opportunities and build relationships with insurers, reinsurers, brokers, corporate clients and other market stakeholders.

• Lead and oversee complex commercial and P&C claims and loss adjusting assignments.

• Ensure technical quality, accuracy, independence and timely delivery of loss adjusting reports.

• Establish appropriate claims handling, investigation, reporting and quality-control standards.

• Build and manage a network of technical specialists, surveyors, adjusters and external service providers as required.

• Recruit, develop and manage the Commercial Lines team in line with business growth.

• Manage client relationships and ensure high levels of service, responsiveness and retention.

• Monitor the commercial performance of the function, including revenue, pipeline, profitability and operational efficiency.

• Work closely with other Claims Division functions to identify cross-selling and business development opportunities.

• Ensure operations comply with applicable regulatory requirements, professional standards and company policies.

• Represent Braxtone at client meetings, industry events and relevant market forums.

Key Performance Indicators (KPIs)

• Achieve agreed annual revenue/new-business target for P&C loss adjusting.

• Secure new insurer portfolios/contracts and expand existing accounts.

• Establish the P&C loss-adjusting capability, processes, technical resources and market coverage.

• Achieve agreed gross margin/profitability target for Commercial Lines.

• Retain key accounts and develop repeat/referral business.

• Quality and timeliness of loss-adjusting reports; minimal justified client complaints/rework.

• Build the required technical team/network and develop internal capability.

• Compliance with regulatory, client and internal requirements.