[Coupang Pay] Account Management (New Business - Rocket Pay Online/Offline)

Company Introduction

Team Introduction

The Rocket Pay Business Development team is responsible for significantly expanding payment and membership services that were previously offered to Coupang, Coupang Play, Coupang Eats and others to online and offline merchants across Korea beyond Coupang. 

Beginning with the launch of online merchant services, we are sequentially expanding into offline payments, connecting a variety of payment methods and building on a stable payment infrastructure to grow the ecosystem so that Rocket Pay becomes a everyday payment service used wherever customers go. 

Job Description

• Identifying and partnering with online and offline merchants nationwide: Pursue Rocket Pay partnerships with external merchants beyond Coupang to significantly expand places of use. 
• Delivering a customer-centric payment experience: Connect a wide range of payment methods customers prefer, and build partnership structures that let them pay conveniently anywhere and receive great benefits. 

Responsibilities

• Identifying new Rocket Pay merchants in the offline and online payment market and securing partnership targets 
• Developing and executing sales and marketing strategies to increase the share of Rocket Pay payments per merchant and grow total payment volume (TPV) 
• Optimising merchant onboarding and payment processes through collaboration with internal partners (PM, engineering, marketing and others) 
• Defining merchants' pain points based on data within complex stakeholder dynamics and deriving practical solutions 
• Spotting business opportunities in the competitive payment market that could become new growth drivers for Rocket Pay, and executing on them commercially 

Qualifications

• Candidates with at least 8 years of experience in B2B sales, partnerships and partner management 
• Candidates who have clearly defined merchant needs and built long-term, mutually beneficial partnerships 
• Candidates who have led the entire process end-to-end, from target identification through contracting, onboarding and post-contract management 
• Candidates who are curious about the fast-changing fintech and payment market and can learn quickly and turn that learning into results 

Preferred Qualifications

• Good understanding of the offline and online payment industry and ecosystem, including PG, VAN, easy payment services and others 
• Candidates who have successfully secured partnerships based on quantitative data and demonstrated results with concrete figures 
• Candidates with extensive experience in negotiation and conflict management with complex and diverse stakeholders 
  
  

Selection Process and Important Information

• Selection process
  • Document screening - 1st round job fit interview - 2nd round core competency interview - 3rd round leadership interview - final offer
  • The selection process may differ by position and may change depending on schedule and circumstances.
  • Selection schedules and results will be notified individually to the email address registered in your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If there is any false information in the application, the offer may be cancelled.
  • Employment protection beneficiaries (veterans, persons with disabilities, etc.) may receive hiring preference in accordance with applicable laws.
  • Job level and scope of responsibilities may be changed in consideration of the candidate's overall career and experience. If such a change is necessary, the candidate will be contacted at an appropriate time before the final offer notification.
  • Hiring may be restricted if the legally required qualifications for recruitment and job performance are not met.
  • Employment type is permanent, including a 12-week probationary period. However, where necessary for business reasons, the probationary period may be waived, shortened or extended.

Personal Information Processing Policy 

• The Coupang Group collects and processes your personal information in accordance with the Job Applicant Personal Information Processing Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is made pursuant to Article 11(6) of the 'Act on the Fair Procedures for Recruitment'.
2. Applicants who did not receive a final offer after applying to us may request the return of the recruitment documents they submitted, in accordance with the 'Act on the Fair Procedures for Recruitment'. However, this does not apply to documents submitted via our website or by email, or to documents voluntarily submitted without our request, and if recruitment documents are lost due to natural disaster or other reasons not attributable to us, they are deemed to have been returned.
3. Applicants requesting the return of recruitment documents under the main text of paragraph 2 above should complete a request form for return of recruitment documents [Form No. 3 in the Enforcement Rules of the Act on the Fair Procedures for Recruitment] and submit it by email ([contact details removed]). Once submission is confirmed, the documents will be sent by registered mail to the address specified within 14 days. Please note that registered postage will be charged to the recipient. 
4. We will retain the original recruitment documents submitted by applicants for 180 days from the date the hiring decision is finalised in preparation for return requests under paragraph 2 above. If no return request is made by then, all recruitment documents will be destroyed without delay in accordance with the 'Personal Information Protection Act'.
5. However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply in other cases.