Principal Implementation Consultant - Monetics

As Principal Implementation Consultant, you are the reference point for your area of expertise within Professional Services (Acquisition, Issuing, Disputes, etc.) and you work on the most strategic and complex projects on the Estreem platform.

You support our clients in adopting and implementing the Estreem platform, leading the entire onboarding journey: requirements scoping, integration with the client ecosystem, support for client testing, migration follow-up, and operational preparation before Go Live. You guarantee a robust, secure implementation that meets our clients' business and regulatory challenges.

As a recognised expert, you define implementation approaches, secure structuring decisions and support delivery teams in resolving the most critical issues to ensure project success, from scoping through to go-live.

Reporting to the Consulting & Implementation Manager, you work with the Client Delivery Managers (in charge of the client relationship, and guarantors of the successful implementation of the SaaS solution at our clients) to ensure project coordination and alignment between business needs, technical constraints and platform developments.

• Lead the entire implementation cycle of the Estreem platform, from the scoping phase through to production.

• Support clients through their onboarding journey by ensuring alignment between their business needs, target architecture and the platform's capabilities.

• Define and supervise integration, configuration, data migration, testing and go-live preparation activities.

• Guarantee the success of the projects entrusted to you, by ensuring control of risks, quality and delivery commitments.

• Secure structuring decisions and support teams in resolving critical issues.

• Manage situations requiring functional, technical or organisational trade-offs.

• Build a relationship of trust with clients and support them in their transformation programmes.

• Provide functional management of the Lead and Specialist Implementation Consultants working on your projects.

• Guarantee the quality of the deliverables, analyses and recommendations produced.

• Support the skills development of consultants through coaching, sharing of experience and review of work.

Estreem is a company in full construction, so you will have the opportunity to actively contribute to structuring the team, our working methods and our offerings.

As head of your area (for example Acquisition, Issuing or Disputes), you are responsible for the consistency of Professional Services practices:

• Define and maintain the methodologies, processes and delivery standards for your area.

• Formalise playbooks, templates, implementation guides and best practices.

• Capitalise on project feedback to continuously improve our methods and ensure the dissemination of knowledge.

You work closely with the Product and Technology teams to improve cross-functional collaboration.

You contribute to structuring our Professional Services offering and to pre-sales activities:

• Take part in estimating effort, defining implementation strategies and building client support proposals.

Recognised for your functional expertise and your ability to work in demanding environments, you know how to support clients from defining their needs through to putting a solution into production, reconciling business challenges, technical constraints and delivery objectives.

You enjoy fast-growing environments and want to actively contribute to building the methods, standards and offerings of an ambitious Professional Services team.

• Proven experience with major banking accounts or leading financial institutions.

• Recognised experience in one or more payment card domains (Acquiring, Issuing, Chargebacks).

• Significant experience implementing complex software platforms or solutions in banking, payments or fintech environments.

• Mastery of the full implementation cycle: scoping, requirements analysis, solution design, integration, configuration, test strategy, data migration, operational preparation and go-live.

• Ability to lead high-stakes projects involving multiple internal and external stakeholders.

• Solid understanding of integration challenges and complex application architectures.

• Experience managing and resolving critical functional and technical issues.

• Recognised expertise in one or more functional areas such as Acquiring, Issuing, Disputes, card management or digital payments.

• Contribution to pre-sales activities, project estimation and the definition of client support strategies.

• Ability to formalise methodologies, standards, playbooks and best practices.

• A strong client focus, combined with the ability to manage and sustainably develop their portfolio, by understanding needs, anticipating expectations and guaranteeing a high level of satisfaction.

• Great autonomy and a strong sense of responsibility to lead their area of expertise and their clients from end to end.