Senior PMO Operations Specialist (Digital Trust PMO)
Coupang
Required skills
About the role
Translated into English from Korean by Korum. The employer's original wording is on their site.
Company Introduction
Job Introduction
Key responsibilities include supporting annual budget planning (AOP), managing quarterly forecasts and actuals, procurement and contract operations, vendor and invoice management, headcount and hiring status management and supporting executive reporting. You will play a core role in managing and supporting various operational processes so that overall organisational operations run smoothly.
You will also work closely with the PMO Manager and organisation leaders, providing visibility over budget, headcount, procurement, contracts and operational status, and providing operational data and reports to support organisational decision-making.
This role requires a high level of execution, meticulousness, ownership and stakeholder management capability to manage many tasks simultaneously and respond flexibly to changing business priorities in a fast-changing environment.
In particular, as this role works directly with a range of global stakeholders, the ability to communicate smoothly in Korean and English without interpretation is essential.
This position is not a pure Data Analytics role centred on Power BI or Tableau; it is a Business Operations role that supports and manages overall organisational operations, including PMO operations, budget management, procurement and contract operations, workforce management and executive reporting. This position supports the operations of a large organisation, and we are looking for someone who can handle multiple tasks at once, collaborate with diverse stakeholders and maintain a high level of accuracy and execution.
Responsibilities
Financial Planning & Budget Management
Annual budget (AOP) development and operation
Quarterly Forecast and monthly Actual cost management
Analysis of budget execution status and support for cost optimisation
Monitoring of budget variances and cost risks
Management of operating costs such as Training, Travel and Team Activities
Reporting of financial and budget status to Leadership
Procurement & Contract Management
Management of the end-to-end procurement process, from Vendor Registration to purchase completion
Operation of Purchase Requisition (PR), Purchase Order (PO) and purchase request processes
Management of Software, Hardware and Professional Service contracts
Management of contract renewal schedules and contract status
Management of Invoice processing and settlement
Resolution of procurement issues in collaboration with Business Teams, Vendors and the Procurement Team
Headcount & Resource Management
Headcount planning and operational management for the organisation
Recruitment status and Open Requisition Tracking
Resource Planning and analysis of workforce status
Management of organisational structure and workforce data
Preparation of workforce-related reports for Leadership
PMO Operations & Governance
Data management and operational support across the overall organisation
Support in preparing materials for Executive Reviews and Leadership Meetings
Leading the standardisation and improvement of operational processes
Reporting of operational status to diverse stakeholders
Responding to ad hoc requests arising in an Agile environment
Data Management & Reporting
Management of large-scale Excel-based operational data
Consolidation and validation of data collected from multiple organisations
Data consistency review and quality management
Driving automation and efficiency improvements of repetitive tasks
Provision of Management Reporting and Business Insight
Stakeholder Management & Execution
Simultaneous management of diverse tasks including budget, procurement, contracts and workforce operations
Effective execution through adjusting conflicting priorities
Active communication with the Manager and key stakeholders to share progress
Driving work in collaboration with Cross-functional Teams
Leading follow-up and Action Tracking on operational issues
Delivering results on time based on high accuracy and execution capability
Qualifications
Experience
At least 8 years of relevant experience
Experience in PMO, Business Operations, Finance Planning & Operations, Procurement Operations, Resource Management or similar roles
Experience supporting operations of a large organisation
Experience in Budget, Procurement, Contract Management and Workforce Planning
Excel & Operational Data Management
Expert-level proficiency in Microsoft Excel
Experience building Reporting by consolidating multiple source files
Experience in analysis and operational management using large volumes of data
Experience in Excel-based automation for managing complex operational data
Ability to use complex functions and formulas
Ability to use Pivot Tables, Lookup and Data Modelling
Experience in data validation and quality management
Excel Macro/VBA skills preferred
Business Operations
Experience in annual budget development and Forecast management
Experience in cost management and Financial Tracking
Experience in Invoice processing and settlement
Experience in Procurement and Contract Management
Experience in Headcount and Hiring Tracking
High accuracy and meticulous operational management capability
Communication & Leadership
Ability to perform work in a business environment using Korean and English
Ability to communicate directly and smoothly in English with global Stakeholders without interpretation
Excellent document preparation and communication skills
Strong Ownership and Accountability
Self-starter disposition and problem-solving ability
Operational Excellence
Excellent Multi-tasking ability to manage many tasks simultaneously
Prioritisation capability to respond effectively to changing priorities
Experience in deadline-driven work
Ability to maintain high work quality in a fast-changing environment
Experience of achieving results while collaborating with diverse stakeholders
Preferred Qualifications
Analytics & Visualisation
Experience using BI Tools such as Power BI and Tableau
Experience in data visualisation and building Dashboards
Experience in Management Reporting and data visualisation
Candidates who can quickly learn new systems and tools, even without BI Tool experience, are welcome
Information Security & Enterprise IT Domain Knowledge
Experience in operations or management within Information Security, Enterprise IT or Corporate Technology environments
Experience in managing Software Licences related to Information Security
Experience in managing Enterprise IT Software and Hardware Assets
Additional Qualifications
Experience in Procurement and Vendor Management
Experience in Finance or Accounting
Experience working in a global environment
Experience in Stakeholder Management within multinational organisations
Selection Process and Information Notes
- SelectionProcess
- Document screening - telephone interview - face-to-face (or video) interview - final offer
- The selection process may differ by job and may change depending on schedule and circumstances.
- Selection schedule and results will be notified individually to the email address registered in your application.
- Notes
- This advertisement may be closed early once recruitment is complete.
- If there is any false information in the application, the offer may be withdrawn.
- Candidates who are protected employment groups (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with relevant laws.
- Job grade and scope of responsibilities may be changed in consideration of the candidate's overall career and experience. If such a change is required, the candidate will be contacted at an appropriate time before the final offer notification.
- Recruitment may be restricted if the legally required qualifications for recruitment and job performance are not met.
- Employment is permanent and includes a 12-week probationary period. However, where required for business reasons, the above probationary period may not apply or may be shortened or extended.
Personal Information Policy
- The Coupang Group collects and processes your personal information in accordance with its Applicant Personal Information Processing Policy (link below). https://www.coupang.jobs/kr/privacy-policy/
Document Return Policy
- This notice is provided pursuant to Article 11(6) of the Act on Fair Hiring Procedures.
- Candidates who applied to us and were not finally selected may request the return of the recruitment documents they submitted, in accordance with the Act on Fair Hiring Procedures. However, this does not apply to documents submitted via our website or by email, or documents voluntarily submitted without our request, and where recruitment documents have been lost due to natural disasters or other causes not attributable to us, they are deemed returned.
- Candidates requesting the return of recruitment documents under paragraph 2 above shall complete a Recruitment Document Return Request Form [Form No. 3 of the Enforcement Rules of the Act on Fair Hiring Procedures] and submit it by email to [contact details removed]. Documents will be sent by registered post to the address specified within 14 days of confirmation of submission. In this case, registered postage will be charged to the recipient, so please note this.
- In preparation for return requests under paragraph 2 above, we will keep the original recruitment documents submitted for 180 days from the date the hiring decision is confirmed. If return is not requested by then, we will destroy all recruitment documents without delay in accordance with the Personal Information Protection Act.
- However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply in other cases.
See how well your CV fits this role. Log in or create a free account to check.