Senior Service Delivery Manager

Motivated by making complexity manageable, building well-functioning partnerships and seeing agreements turn into concrete results? As Senior Service Delivery Manager, you will play a central role in creating coherence and momentum across business-critical infrastructure services. Here you will get visible influence, a real opportunity to set direction, and close collaboration with skilled technical professionals and international partners. Interested?

“I believe in people who bring themselves into play and contribute to our success together. Order in the pencil case gives us the freedom to focus on the bigger picture and develop the infrastructure services of the future.” - Carin Warming, Head of Infrastructure

You create coherence in our infrastructure services
The position is part of the Infrastructure team in Technology, where Service Delivery Managers, architects and data centre specialists work closely together to ensure secure, stable and efficient infrastructure. The team's foremost task is to ensure a stable and secure digital platform that colleagues, customers and the business rely on every day.

As Senior Service Delivery Manager, you create coherence and momentum across the infrastructure services that support the business. You create an overview of deliveries, dependencies and priorities and ensure that decisions are turned into action. At the same time, you are the link between technical specialists, internal stakeholders and international suppliers, ensuring coherence between business needs, technical options and the agreed deliveries.

Your core tasks will be to:

• Ensure well-functioning infrastructure services through follow-up on quality, stability and agreed targets.

• Ensure that capacity, patch and lifecycle management are handled so that stability and high quality are maintained in the deliveries.

• Build good collaboration with suppliers and follow up on performance, agreements and improvement initiatives.

• Ensure a clear path from business needs to agreed deliveries with clear priorities and ownership.

• Turn data, insights and dependencies into decision proposals, reporting and concrete improvements.

You create results through relationships, structure and initiative
To create value in the role, you combine an understanding of modern infrastructure with solid service management and a strategic focus on the overall delivery. You see connections across data centre, network, platforms and cloud infrastructure and can turn insights, dependencies and priorities into clear decision proposals.

You thrive with responsibility and seek out the knowledge needed to move forward. When complexity increases, you break it down, create clarity and help others see the next step. You build trustworthy relationships across specialists, management and suppliers, challenge constructively and follow decisions through to the end.

The ideal candidate can recognise themselves in some of the following:

• Has built professional depth within service delivery, service management, infrastructure or other cross-functional delivery management, and has a solid understanding of ITIL-based service management, e.g. capacity, patch, lifecycle, incident, problem, change and demand management.

• Understands how agreements, SLAs, economics and supplier performance are connected, and uses this insight to strengthen supplier dialogue, prioritise correctly and mature the collaboration over time.

• Has experience creating an overview, e.g. via ServiceNow and Jira, following up on deliveries and developing roadmaps that turn data, needs and dependencies into concrete improvements.

• Can communicate and report in a way that makes risks, priorities, decisions and ownership clear.

• Communicates openly and welcomingly, builds well-functioning relationships and takes ownership to create momentum and follow decisions through to the end.

A workplace full of Fantastic connections
As a workplace, we focus on creating Fantastic connections between each other and our customers. With the latest solutions and an efficient network, we create small miracles in a world that never stands still. As people, we are straightforward and develop each other. We challenge ourselves and the market by taking new paths with our innovative mindset and technologies. We are the digital lifeline that connects people, businesses and societies.

The Infrastructure team consists of colleagues with different professional specialisms who collaborate closely and spar with each other. The tone is informal, ambitions are high, and we believe the best results are created through trust, freedom and responsibility. There is room here to challenge with respect, take initiative and help develop both the solutions and the way we work.

You can read more about Technology at Telenor here.

Interested?
If you have questions about the position, the team or Telenor as a workplace, you are welcome to contact Head of Infrastructure, Carin Warming at [contact details removed] or tel. 60 50 70 06.

If you can see yourself in the role, apply easily via the link on the page. We look forward to receiving your CV and a few words about your motivation in the application form no later than 1 November 2026.