Delivery Operations Innovation PM (Instant Commerce Business & Operations)

Company Introduction

Coupang Eats Services (Coupang Eats Services) is building differentiated strategies for delivery services and provides enhanced services and support to Coupang Eats' customers, store owners, and delivery partners. Coupang Eats Services delivers the food customers want quickly and safely, anytime and anywhere, offering customers an outstanding experience, and gives store owners a one-stop service covering ordering, delivery and customer service, operating a system that secures stable sales opportunities. Coupang Eats Services, made up of experts from many fields, works as one team to consider and research the value that customers, store owners and delivery partners want, and is leading new innovation and paradigm shifts.

Job Introduction

Responsibilities

• Lead operational innovation across Coupang Eats delivery, build standardised operating processes, and strengthen execution through planning and stronger governance
• Establish and implement new strategies to improve rider supply and optimise costs
• Drive process improvement, automation and digital transformation initiatives through in-depth operational analysis
• Analyse KPI performance and derive data-driven insights to support strategic decision-making
   

Requirements

• At least 8 years of experience in e-commerce, consulting, strategy, business analysis or a related field
• Experience successfully leading company-wide projects
• Excellent problem-solving skills, with the ability to systematically structure and solve complex business and operational challenges
• Experience planning and executing initiatives that deliver measurable operational improvements and business results
• Experience leading with strong execution and drive in a fast-changing agile environment
• Ability to collaborate effectively with Product, Technology, Business teams and external partners and to exert influence

Preferred Qualifications

• Experience in operations consulting, Food Delivery, shared mobility, e-commerce supply chain management or last-mile logistics
• Experience leading agile, metrics-driven organisations in high-growth companies, including start-ups

Recruitment Process and Information

• Recruitment process
  • Document screening - job fit interview - core competency interview - final decision
  • The recruitment process may differ by role and may change depending on schedule and circumstances.
  • Schedule and results will be communicated individually to the email address registered on your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If the application contains false information, the offer may be withdrawn.
  • Protected employment candidates (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with applicable law.
  • Job level and scope of responsibilities may be adjusted taking into account the candidate's overall career and experience. If such a change is necessary, the candidate will be contacted at an appropriate time before the final offer notification.
  • Recruitment may be restricted if statutory qualifications required for recruitment and performance of duties are not met.
  • Employment type is permanent, including a probationary period of 12 weeks. However, where operationally necessary, the probationary period may be waived, shortened or extended.

Privacy Policy 

• The Coupang Group collects and processes your personal data in accordance with the Job Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is provided pursuant to Article 11(6) of the Act on the Fairness of Recruitment Procedures.
2. Applicants who are not selected in the end may request the return of recruitment documents submitted in accordance with the Act on the Fairness of Recruitment Procedures. However, this does not apply to documents submitted via the website or by email, or documents voluntarily submitted without the company's request. If recruitment documents are lost due to natural disaster or other reasons not attributable to the company, they are deemed to have been returned.
3. Applicants requesting return under paragraph 2 above must complete a recruitment document return request form [Form No. 3 of the Enforcement Rules of the Act on the Fairness of Recruitment Procedures] and submit it by email to ([contact details removed]). Documents will be sent by registered mail to the designated address within 14 days of confirmed receipt. In this case, the registered postage is payable by the recipient, so please note this.
4. In preparation for return requests under paragraph 2 above, the company will retain original recruitment documents submitted by applicants for 180 days from the date the hiring decision is finalised. If return is not requested by then, all recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.