Director, Process Innovation [L7-I] (LSCI)

This posting is for internal employees only. (Employee referrals aremade via the Link)

This posting is exclusively for internal employees. (Employee referrals are submitted via the Link)

When applying, you must complete the attached 'Internal Job Application Form' and submit it from your Coupang email account.

To apply, please complete the attached 'Internal Transfer Request Form' and submit it via your Coupang email address.

• Internal Job Posting Policy: [Link]
• Internal Transfer Policy: [Link]

Company Introduction

As a parcel delivery operator designated by the Ministry of Land, Infrastructure and Transport, CLS delivers the optimal delivery service to customers through nationwide delivery camps, which introduced dedicated sorting staff for the first time in the industry, our directly employed professional delivery staff Coupang Friends, and nationwide parcel sales offices, and plays the role of completing Coupang's Rocket Delivery.

As a comprehensive logistics service company that has led logistics innovation for the future through Rocket Delivery, CLS will create better customer delight through logistics innovation by linking the know-how, infrastructure and network of Rocket Delivery.

Role Introduction

Coupang's logistics network is rapidly expanding customer delight through a forward-deployed fulfilment centre hub structure.
This position aims for inventory placement optimisation, inter-centre transfer strategy and E2E supply chain management from an SCM perspective, and leads the key decision-making that determines the cost competitiveness and customer experience of Rocket Delivery and various delivery services.

In addition, it sets the strategic direction for the entire Logistics Supply Chain Innovation organisation and executes the Coupang logistics innovation roadmap through alignment with internal and external related organisations such as Logistics, Finance, Tech, Retail and Operations.

Responsibilities

1. Inventory Strategy & Optimisation

• Establishing and executing inventory storage optimisation strategies for forward-deployed small and medium fulfilment centres and replenishment centres
• Managing network inventory volume/turnover and DOC (Days of Coverage) targets
• Designing inter-centre transfer strategies and overseeing the inventory health programme

2. Fulfilment Operations Innovation

• Capacity planning and bottleneck resolution across all IB / Transfer areas
• Establishing and executing peak season response plans
• Minimising out-of-stocks and optimising inventory flow from a supply chain perspective

3. ICQA (Inventory Control and Quality Assurance)

• Quality improvement and inventory defect reduction activities through root cause analysis and verification of errors (DMAIC)
• Preventive management and supervision through inventory counting techniques such as SBC and CC
• Establishing and supervising SOPs

4. Cross-functional Leadership

• Building collaboration frameworks with FC Ops, Retail, Tech and Finance
• Building collaboration frameworks between internal and external organisations
• Responding to VP-level mitigation and escalation issues and supporting decision-making
• Designing inventory placement strategies for new PICO (Pallet In Case Out) centres and collaborating on go-live

Qualifications

• Bachelor's degree or higher and 15+ years of experience in SCM/Operations in logistics, e-commerce or manufacturing
• Experience in managing an organisation
• Deep understanding of the entire E2E Supply Chain Management (Vendor - FC - Last-mile)
• Experience leading process improvement applying Lean and Six Sigma (DMAIC) methodologies in an Agile operating environment

Preferred Qualifications

• Understanding of data-driven decision-making and use of SQL and BI tools
• Bachelor's degree in Industrial Engineering, Business or another logistics-related major
• Master's or doctoral degree in IE (SCM, Operations Research, Quality) or Business
• English business proficiency (essential for Global collaboration)

Selection Process and Guidance Notes

• SelectionProcess
  • Document screening - Job fit interview - Core competency interview - Final acceptance
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Selection schedule and results will be notified individually to the email address registered on your application.
• ReferenceNotes
  • This posting may close early once recruitment is complete.
  • If there is any false information in the application, the acceptance may be cancelled.
  • Employment protection targets (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with relevant laws.
  • Job grade and scope of responsibilities may change considering the candidate's overall career and experience. If such a change is necessary, the candidate will be communicated with at an appropriate time before the final acceptance notice.
  • Recruitment may be restricted if the statutory qualifications required for recruitment and job performance are not met.

Privacy Policy 

• The Coupang Group collects and processes your personal information in accordance with the Privacy Policy for Job Applicants (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is given pursuant to Article 11(6) of the Act on Fair Hiring Procedures.
2. Candidates who applied for recruitment with us and were not finally accepted are informed that they may request the return of the recruitment documents submitted in accordance with the Act on Fair Hiring Procedures. However, this does not apply where documents were submitted via the website or email, or where the candidate voluntarily submitted them without our request; and where recruitment documents were lost due to natural disasters or other causes not attributable to us, they are deemed to have been returned.
3. Candidates requesting the return of recruitment documents under paragraph 2 above shall complete a recruitment document return request form [Form No. 3 of the Enforcement Rules of the Act on Fair Hiring Procedures] and submit it by email to ([contact details removed]). Upon confirmation of submission, the documents will be sent by registered mail to the designated address within 14 days. In this case, the registered postage will be charged to the recipient, so please note this. 
4. In preparation for return requests under paragraph 2 above, we will retain the original recruitment documents submitted by candidates for 180 days from the date the recruitment decision is confirmed. If no return is requested by then, all recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, the provisions of paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply in other cases.

Be sure to complete and submit the attached 'Internal Job Application Form '.

Please complete the attached Internal Transfer Request Form and submit.

Be sure to apply using your Coupang email account.

Please make sure to apply with your Coupang e-mail address.