Principal, HR Technology Architect

Company Introduction

Coupang exists to deliver customer delight. We know we are fulfilling our mission when customers say, "How did we live without Coupang?" With the sole determination to make our customers' shopping, dining and everyday lives easier, Coupang is driving innovation across the multi-billion-dollar e-commerce industry. Coupang is one of the fastest-growing e-commerce companies and has built a unique position in the domestic commerce industry and the trust of its customers. 

Coupang considers itself a large global listed company built on a start-up culture. This preserves the agility of our founding days and is the growth engine behind our continuous launch of new services and expansion of our business. Every Coupang employee is given the opportunity to take an entrepreneurial approach and drive new innovations and initiatives. The boldness to dive into work without hesitation and strive for results is the essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team and the whole company growing every day. 

Every Coupang employee is truly committed to Coupang's mission of building the future of commerce. We solve customers' problems, challenge conventional wisdom and norms, and push beyond what is considered possible. If you want an amazing work experience in an always-on, high-tech and hyper-connected world, join Coupang today.

Team Introduction 

People Systems Administration (hereinafter PSA) is a specialist organisation that operates and develops Coupang's Recruiting Technology Ecosystem and related HR solutions. PSA supports more than 10 platforms, including Greenhouse, and is responsible for system stability, platform adoption, integration architecture and technology governance. The team works closely with Recruiting, People Operations, Corporate IT and global vendors to continuously improve the scalability and business value of recruiting technology. PSA goes beyond a simple operations organisation and is pursuing data-driven decision-making and the building of a technology foundation for future AI use.

Role Introduction

Coupang operates a complex Recruiting Technology Ecosystem and related HR solutions, in which various recruiting platforms, data flows and AI-based solutions are connected. As this environment continues to expand, People Systems Administration (PSA) is building dedicated leadership capability in architecture, data strategy and integration governance. This position is not a simple systems operations role; it is a Principal-level role that designs the future direction of Coupang's recruiting technology environment and influences technology decisions. You will work with Recruiting, People Operations, Corporate IT and global vendors to build scalable technology standards, a data-driven decision-making framework and a foundation for AI use.

Responsibilities

•  Establish architecture design and integration governance for APIs, Webhooks, middleware and data flows across the HR (Recruiting Technology) ecosystem
• Review the linking structures between SaaS and internal systems used at Coupang, and define integration standards that consider scalability and maintainability
• Act as the final technical escalation point for failures spanning multiple systems or vendors, leading root cause analysis (RCA) and resolution
• Work with Corporate IT, Security, Privacy and Compliance organisations to strengthen data governance, security controls and regulatory compliance frameworks
• Build PSA's long-term technology direction by establishing the HR (Recruiting Technology) roadmap, AI readiness, data modelling and automation strategy

Requirements

• Experience influencing technology decisions while collaborating with diverse stakeholders without direct reporting relationships
• More than 7 years of experience in IS / HRIS architecture, enterprise integration engineering or technical product management
• Experience in designing REST API, SOAP API, Webhook, data modelling and system integration architecture
• Experience in data analysis and problem solving using SQL, and experience using middleware platforms (e.g. Workato)
• Experience operating and integrating complex, mission-critical systems
• Ability to work smoothly in Korean and sufficient English communication skills to collaborate with global vendors and stakeholders
• Bachelor's degree or higher

Preferred Qualifications

• Experience establishing Enterprise Architecture or Integration Governance in a multi-SaaS platform environment
• Experience developing technology strategy in HR Technology, Recruiting Technology or People Systems
• Experience in data governance, data retention policy, personal data protection or information security projects
• Experience building AI-based Talent Acquisition technology or data platforms related to AI readiness
• Experience in technical mentoring or establishing technical standards within an organisation

Selection Process and Notes

• Selection process
  • Document screening - role fit interview - core competency interview - final pass
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Selection schedule and results will be notified individually to the email address registered on your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If there is any false information in your application, your successful selection may be cancelled.
  • Candidates eligible for employment protection (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with relevant laws.
  • Job level and scope of responsibilities may be changed by considering the candidate's overall career and experience. If such a change is necessary, the candidate will be contacted at an appropriate time before the final pass notification.
  • Recruitment may be restricted if the legally required qualifications for hiring and performing the job are not met.
  • Employment type is permanent, including a probationary period of 12 weeks. However, where required for business reasons, the above probationary period may be waived, shortened or extended. 

Personal Data Processing Policy 

• The Coupang Group collects and processes your personal data in accordance with the Privacy Policy for Job Applicants (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is provided pursuant to Article 11(6) of the Act on the Fairness of Recruitment Procedures.
2. Applicants who took part in our recruitment and were not finally selected may request the return of the recruitment documents they submitted, in accordance with the Act on the Fairness of Recruitment Procedures. However, this does not apply where documents were submitted via our website or by email, or where applicants submitted them voluntarily without our request. Where documents are lost due to natural disasters or other causes not attributable to us, they are deemed returned.
3. Applicants requesting the return of recruitment documents under the main text of paragraph 2 above shall complete a request form [Form No. 3 of the Enforcement Rules of the Act on the Fairness of Recruitment Procedures] and submit it by email to ([contact details removed]). Documents will be dispatched by registered mail to the designated address within 14 days from the date submission is confirmed. Please note that the registered mail fee will be charged to the recipient. 
4. For applicants' return requests under paragraph 2 above, we will retain the original recruitment documents submitted by applicants for 180 days from the date the hiring decision is confirmed. If return is not requested by then, all recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, the provisions of paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.