IT Workplace Incident Manager - Toulouse
Smart Santé Conseil
Required skills
About the role
Translated into English from French by Korum. The employer's original wording is on their site.
Workplace Incident Manager
Smart IT Conseil is recruiting an Incident Manager to improve the quality of workplace support for a major banking group. You will analyse incidents across a fleet of approximately 100,000 workstations and coordinate actions aimed at reducing recurrences and escalations.
Your impact
Analyse incident flows and identify recurring or high-impact problems.
Investigate root causes and drive action plans with the N1, N2 and N3 teams.
Develop procedures, knowledge base solutions and support processes.
Track indicators, measure the effectiveness of actions and produce reporting.
Contribute to improving the service and to the sustained reduction of escalations.
Your profile
You have at least 9 years of professional experience after graduation in this field. Internships and work-study placements do not count towards this period.
You are proficient in Windows 11 environments, workplace, office applications and peripherals. Expertise in ServiceNow and a good command of Excel are expected. You know how to analyse incident data, build indicators and coordinate several teams. Your customer-service mindset and communication skills enable you to move corrective actions forward. Fluent English is an asset.
Conditions and remuneration
Position based in Toulouse / Balma, with three days on site per week.
Between €41,600 and €45,760 gross per year, depending on your experience and expertise.
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