Coupang Senior Program Manager (Catalog Quality and Data Analytics)

Company Introduction  

Coupang exists to deliver customer delight. When customers say "How did we live before Coupang?" we know we are fulfilling our mission. Driven by the sole determination to make customers' shopping and meals, and daily life easier, Coupang is leading innovation across a commerce industry worth hundreds of millions of dollars. Coupang is one of the fastest-growing retail companies, and has built a unique position in the domestic commerce market, as well as customer trust. 

Coupang takes pride in being a large global listed company built on a start-up culture. Maintaining the agility of our founding days, we continuously launch new services and expand our business. Every Coupang employee has the opportunity to drive new innovations and initiatives with an entrepreneurial spirit. Boldness to dive into work without hesitation and achieve results is the essence of how Coupang works. At Coupang, you, your colleagues, your team and the whole company will see growth every day. 

Every Coupang employee is truly committed to Coupang's mission of building the future of commerce. We solve customers' problems, challenge conventional ideas and beliefs, and go beyond what seems achievable. If you want an amazing work experience in an always-on (Always-on) , high-tech (High-tech) and hyper-connected (Hyper-connected world) world, join Coupang now. 

Role Introduction 

We are looking for a Senior Program Manager for Catalog Quality to define and scale how we measure, manage and improve the quality of Coupang's product catalogue.

This role is a cross-functional position sitting at the intersection of policy, programme management and data analytics. You will translate customer and business problems into clear catalogue standards, and build programmes and measurement systems to identify and quantify quality gaps. You will drive systemic improvements through collaboration with product engineering, operations, data science and business teams. 

This role goes beyond finding simple product listing errors. The Senior Program Manager uses audit results, customer signals and large-scale catalogue data to identify where quality issues exist and their causes, and to develop the interventions that will have the greatest impact on customers. These insights feed into policy changes, product improvements, detection and enforcement strategies, and operational programme execution. 

This position requires sound analytical judgement, structured problem-solving ability and programme leadership. We are seeking people who can move flexibly between detailed data analysis and ambiguous policy issues, turn complex analytical findings into clear principles, and influence senior executives and stakeholders across various organisations.

Responsibilities

• Defining policy and governance standards
  • Define and develop catalogue quality policies, guidelines and decision-making frameworks to ensure high-quality product listings
  • Identify policy gaps and risks, and propose data-driven standards that balance business needs, legal requirements and customer experience
• Analysis and quality measurement
  • Establish KPIs and measurement methodologies to assess catalogue quality and quantify quality issues
  • Analyse root causes of recurring defects and propose actionable improvement projects to relevant teams
• Multi-faceted collaboration and communication
  • Coordinate views among diverse stakeholders with conflicting priorities (legal, product, data science, tech and business channels)
  • Communicate complex policy and analytical insights to executives in both Korean and English as clear, data-based narratives

Requirements   

• Hold a bachelor's degree in business administration, economics, statistics, computer science, information systems, engineering or a related field
• Have at least 8 years of experience in programme management, business analysis, policy, product operations, strategy or related fields within e-commerce, marketplaces, technology companies or other large digital platforms
• Have experience leading complex cross-functional programmes from problem definition through execution and measurement
• Have excellent analytical skills to work with large datasets, identify patterns, form hypotheses and turn analytical results into business decisions
• Have SQL and advanced spreadsheet/data analysis tool skills 
• Have experience defining KPIs, measurement methodologies or quality frameworks
• Have excellent written and verbal communication skills to present proposals effectively to key stakeholders
• Have business-level English proficiency 

Preferred Qualifications  

• Experience developing policies, standards, governance frameworks or quality programmes at an e-commerce marketplace or large tech platform
• Experience working in catalogue, product information, marketplace integrity, trust and safety, content quality or similar areas
• Experience designing audit methodologies, sampling frameworks, defect measurement or quality assurance (QA) programmes
• Experience using automation, machine learning or AI-assisted systems to scale quality measurement, detection and operational processes
• Excellent ability to move freely between strategic problem definition and hands-on data analysis

* Submission of an English CV is mandatory 

Selection Process and Information

• Selection process
  • Document screening - role fit interview - core competency interview - final decision
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Selection schedules and results will be notified individually to the email address registered on your application.
• Notes
  • This advertisement may close early once recruitment is complete.
  • If there is any false information in your application, your offer may be cancelled.
  • Protected employment candidates (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with relevant laws.
  • Job title and scope of responsibilities may be changed considering the candidate's overall career and experience. If such a change is necessary, we will communicate with the candidate at an appropriate time before the final offer notice.
  • Recruitment may be restricted if statutory qualifications required for recruitment and performance of duties are not met.
  • Employment is permanent and includes a probation period of 12 weeks. However, the probation period may be waived, shortened or extended where required for business reasons.  

Privacy Policy 

• Coupang Group collects and processes your personal data in accordance with its Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is given pursuant to Article 11(6) of the Act on Fairness in Recruitment Procedures.
2. Applicants who take part in our recruitment and are not finally successful may request the return of the recruitment documents they submitted, in accordance with the Act on Fairness in Recruitment Procedures. However, this does not apply where documents were submitted via our website or by email, or where the applicant submitted them voluntarily without our request. Where recruitment documents are lost due to natural disasters or other causes not attributable to us, they are deemed returned.
3. Applicants requesting the return of recruitment documents under paragraph 2 above shall complete a document return request form [Form No. 3 of the Enforcement Rules of the Act on Fairness in Recruitment Procedures] and submit it by email ([contact details removed]). Documents will be sent by registered mail to the address specified within 14 days from the date submission is confirmed. In this case, registered postage will be charged to the recipient, so please note this. 
4. In preparation for return requests under paragraph 2 above, we will retain the original recruitment documents submitted by applicants for 180 days from the date recruitment decisions are finalised. If no return is requested by then, we will destroy all recruitment documents without delay in accordance with the Personal Information Protection Act.
5. However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.