Director, SCM Process Innovation

Company Introduction

CLS is a parcel delivery operator designated by the Ministry of Land, Infrastructure and Transport. Through its nationwide delivery camps, it plays the role of completing Coupang's Rocket Delivery, providing optimal delivery service to customers via the dedicated sorting workforce introduced for the first time in the industry, directly employed professional delivery staff Coupang Friends, and nationwide parcel sales offices.

As a comprehensive logistics service company that has led logistics innovation of the future through Rocket Delivery, CLS will create better customer delight through logistics innovation by linking the know-how, infrastructure and networks of Rocket Delivery.

Job Introduction

Coupang's logistics network is rapidly expanding customer delight through a forward-deployed logistics centre hub structure.
This position aims for inventory placement optimisation, inter-centre transfer strategy and E2E supply chain management from an SCM perspective, and leads the key decision-making that determines the cost competitiveness and customer experience of Rocket Delivery and various delivery services.

In addition, it sets the strategic direction for the entire Logistics Supply Chain Innovation organisation and executes Coupang's logistics innovation roadmap through alignment with internal and external related organisations such as Logistics, Finance, Tech, Retail and Operations.

Responsibilities

1. Inventory Strategy & Optimisation

• Establish and execute inventory storage optimisation strategies for forward-deployed small and medium-sized logistics centres and replenishment centres
• Manage network inventory volume/turnover and DOC (Days of Coverage) targets
• Design inter-centre transfer strategies and oversee inventory health programmes

2. Fulfilment Operations Innovation

• Capacity Planning and Bottleneck resolution across all IB / Transfer areas
• Establish and lead execution of Peak Season response plans
• Minimise stock-outs and optimise inventory flow from a Supply Chain perspective

3. ICQA (Inventory Control and Quality Assurance)

• Quality improvement and inventory defect reduction activities through root cause analysis and verification of errors (DMAIC)
• Preventive management and supervision through inventory counting techniques such as SBC and CC
• Establish SOPs and oversee their management

4. Cross-functional Leadership

• Build collaboration frameworks with FC Ops, Retail, Tech and Finance
• Build collaboration frameworks between internal and external organisations
• Respond to VP-level Mitigation and Escalation issues and support decision-making
• Design inventory placement strategy for new PICO (Pallet In Case Out) centres and collaborate on Go-live

Qualifications Requirements

• Bachelor's degree or higher & 15+ years of experience in SCM/Operations within logistics, e-commerce or manufacturing
• Experience in managing an organisation
• Deep understanding of the entire E2E Supply Chain Management scope (Vendor - FC - Last-mile)
• Experience leading and applying Lean and Six Sigma (DMAIC) methodologies for process improvement in an Agile operating environment

Preferred Qualifications

• Data-driven decision-making and understanding of SQL and BI tool use
• Bachelor's degree in logistics-related fields such as Industrial Engineering or Business
• Master's/Doctoral degree in IE (SCM, Operations Research, Quality) or Business
• English business proficiency (essential for Global collaboration)

Selection Process and Information Notes

• SelectionProcess
  • Document screening - job fit interview - core competency interview - final offer
  • The selection process may vary by position and may change depending on schedule and circumstances.
  • Selection schedule and results will be notified individually to the email registered on your application.
• Notes 
  • This notice may close early once recruitment is complete.
  • If there is any false information in the application, the offer may be cancelled.
  • Protected employment candidates (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with relevant laws.
  • Job title and scope of responsibilities may be changed considering the candidate's overall career and experience. If such a change is necessary, the candidate will be communicated with at an appropriate time before the final offer notice.
  • Recruitment may be restricted if statutory qualifications required for recruitment and job performance are not met.
  • Employment is permanent and includes a 12-week probationary period. However, where required for business reasons, the above probationary period may not apply or may be shortened or extended.

Personal Information Processing Policy 

• The Coupang Group collects and processes your personal information in accordance with its Applicant Personal Information Processing Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is given pursuant to Article 11(6) of the Act on Fair Hiring Procedures.
2. Applicants who were not finally selected from among those who applied to the Company are informed that they may request the return of the recruitment documents submitted in accordance with the Act on Fair Hiring Procedures. However, this does not apply where documents were submitted via the homepage or by email, or were voluntarily submitted without the Company's request, and where recruitment documents are lost due to natural disasters or other reasons not attributable to the Company, they are deemed returned.
3. Applicants requesting the return of recruitment documents under the main text of paragraph 2 above shall complete a recruitment document return request form [Annex Form No. 3 of the Enforcement Rules of the Act on Fair Hiring Procedures] and submit it by email to ([contact details removed]), and documents will be sent by registered post to the designated address within 14 days from the date submission is confirmed. In this case, the registered postage shall be borne by the recipient, so please keep this in mind. 
4. In preparation for return requests under the main text of paragraph 2 above, the Company will retain the original recruitment documents submitted by applicants for 180 days from the date the hiring decision is confirmed, and if return is not requested by then, all recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, the contents of paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply in other cases.