Quality Manager

THE JACQUEMUS HOUSE

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France.

Dedicated to the memory of the designer's mother, the brand draws its inspiration from a passion for culture. The women's and men's collections refer to the French art of living and to universal gestures of beauty, incorporating influences ranging from art photography to decorative arts, as well as cinema, painting and sculpture.

Over the years, Jacquemus has staged its runway shows in unique and unexpected locations, including a Parisian swimming pool, the Musée Picasso, a lavender field in Provence, a wheat field on the outskirts of Paris, a salt marsh in the Camargue and a beach in Hawaii. More recently, the brand has taken over venues such as the canal at the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), the Casa Malaparte (La Casa) and the Parisian apartment of Auguste Perret (La Croisière).

Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with more than 300 employees. Known for its strong digital presence and international expansion, the brand developed innovative retail experiences around the world before opening its first permanent flagship at 58 Avenue Montaigne in Paris in 2022. Since then, boutiques have opened in New York (SoHo) and London (New Bond Street).

YOUR ROLE

• Ensure the quality of the manufacture of finished products: leather goods, shoes, jewellery, eyewear, textile accessories, ready-to-wear
• Animate and challenge the business processes in place for Quality
• Structure and manage action plans
• Project the roadmap and manage CSR milestones
• Preferred point of contact on cross-functional customer relations and product topics and on the implementation of specific technical projects
• Manage the team of leather goods workers at the warehouse
• Propose an after-sales solution for our customers

YOUR MISSIONS

In development / industrialisation: 

• Coordinate and lead the analysis of quality risks
• Highlight major risks to the collection and production teams
• Provide technical solutions to limit risks
• Ensure the formalisation of the product requirements framework, with the associated tolerances

In production: 

• Supervise internal and external teams responsible for Quality controls
• Define and adapt the manufacturers' inspection plan in light of the identified quality risks
• Support the animation and monitoring of Quality Controls and alerts

After-sales: 

• Take an active role in resolving after-sales alerts linked to product design or manufacturing, using appropriate methodologies
• Carry out analyses of after-sales defects and build improvement action plans with production
• Take part in the analysis of return causes

Monitoring and Sustainability: 

• Ensure compliance with standards, regulatory constraints and market-specific testing
• Produce and lead competitive monitoring focused on environmental commitments
• Deploy Sustainability projects: compliance, traceability, supply chains, certifications

Performance & Continuous Improvement:

• Ensure reporting of Quality and after-sales KPI indicators
• Manage and guarantee the Quality budget
• Be a driving force for proposals on the process

YOUR PROFILE

• Graduate with a Bac+5 (master's level) qualification, ideally from an engineering school, with a specialisation in quality or industrialisation
• 10 years of successful experience as a Quality, Technical or Manager, with a strong product sensitivity acquired in leather goods
• You master the quality processes specific to the different areas of the house (leather goods, shoes, jewellery, eyewear, textile accessories, ready-to-wear), ideally within companies of comparable size
• You know how to analyse complex situations, structure an approach and prioritise actions to drive action plans through to results
• You have a real capacity for alertness and responsiveness, enabling you to anticipate risks and quickly provide suitable technical solutions
• English is essential to work in an international environment; Italian is a real asset
• Autonomous, agile and tenacious, you have a well-developed sense of service, essential to embody this role as preferred point of contact

The position is based in the 8th arrondissement of Paris.