Senior Key Account Success Manager
Doctolib
Industry
Internet
Location
Berlin, Germany
Work mode
Hybrid
Job type
Contract
Annual salary
Not specified
Minimum experience
7+ years
Posted
24th September, 2026
Required skills
Project ManagementCross-SellingCustomer SuccessAccount ManagementSaaSArtificial Intelligence
About the role
Translated into English from German by Korum. The employer's original wording is on their site.
Become part of our mission, become part of Doctolib!
We are looking for you as a (Senior) Key Account Success Manager:in to support the Hospital Success team in Berlin.
In the Hospital Success team you look after a fixed customer base of clinics and hospitals and actively contribute to the team's growth. You are the central contact person for your customers, on an equal footing with decision-makers, and you develop accounts strategically. In doing so, you work closely with Sales, Deployment and Technical Project Management to give your customers the best possible success with Doctolib.
Your tasks- Take over the customer base independently, get to know it and build long-term, trusting relationships, including quarterly exchanges at decision-maker level
- Identify cross-selling potential and actively drive it forward to increase the growth of your accounts
- Conduct negotiations confidently and draw up, follow through and reliably close contracts
- Analyse customer and business metrics (MRR, KPIs), recognise developments early and derive concrete measures from them
- Work closely with Sales, Deployment and Technical Project Management internally to solve challenges quickly and advance customer success together
Are you firmly convinced that you bring exactly what the position requires? Then we encourage you to apply. Even if you do not meet every requirement, you may be exactly the right future Doctoliber for this or another position!
To become part of our team, you bring the following:
- Sales motivation: You enjoy sales, cross-selling, negotiations and reaching personal MRR targets, and you see customer success as a sales discipline
- C-level competence: You communicate confidently with decision-makers on an equal footing and build trusting, long-term relationships
- Account management competence: You independently look after a fixed customer base, recognise potential early and develop accounts strategically
- Product and customer orientation: You immerse yourself deeply in the product and take responsibility for the success of your customers, even when it requires going the extra mile
- Teamwork and reliability: You work constructively with internal stakeholders and are an honest, motivated and persistent point of contact
- Tech affinity: You approach digital products and technical topics openly and with curiosity, and you quickly find your way around a SaaS environment
- Language skills: German at C1 level and good English skills
We are also particularly interested in:
- Experience in healthcare or the hospital environment
- Experience with strategic key accounts involving multiple stakeholders
- An affinity for AI topics and an interest in identifying potential for customers and internal processes
- A Deutschlandticket sponsored by Doctolib if you work from the office or in hybrid mode
- 28 days of holiday + 1 additional day for each full calendar year of employment (max. 30 days)
- The option to work 10 days a year from abroad
- Supplementary private health insurance with individual additional benefits (including dental cleaning and much more)
- An occupational pension scheme (bAV) with an employer contribution of 40% (15% during the probation period)
- Participation in Doctolib's long-term employee share programme DoctoGrowth
- The Doctolib Parent Care Programme, which includes extra parental leave (1 month) and much more
- Free mental health and coaching sessions through an external partner
- In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers
- A subsidised sports programme with our partner Urban Sports Club
- For carers and employees with disabilities, there is an offer that includes more flexible working hours, additional time off for medical reasons and psychological support
- Recruiter interview
- Interview with a Team Lead
- Interview and case study with the Team Lead
- Final interview with our Director of Hospitals & Key Accounts
- At least one reference check
- Permanent employment
- Full-time
- Berlin or Cologne
- Hybrid working (3 days in the office per week)
- Starting immediately
We pursue the vision of improving the health of everyone. This is also reflected in our recruiting. We assess applications solely on the basis of qualifications and motivation. Discrimination is not tolerated at our company.
The more diverse our team and ideas are, the more our product will be able to improve the health of our users. That is why we invite you to apply, regardless of gender, religion, age, sexual orientation, ethnic origin or disability.
To ensure equal opportunities, you may omit information such as photos, age, etc. from your application. Please let us know what arrangements we can make to support you in the best possible way. We look forward to digitalising healthcare with you!
All information provided will be processed by Doctolib for application management. For details on data processing, please click here. If you have questions or wish to exercise your rights, please contact hr.dataprivacy(at)doctolib.com.
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