Director, Account Management (Coupang Eats Food S&B)

Company introduction

Coupang Eats (Coupang Eats) is expanding its service range from food delivery to grocery shopping and beyond, creating new experiences that make customers' everyday lives more convenient. Driven by constant thinking about how to offer customers a better experience, it is taking on challenges and leading changes in new services and categories.

Coupang Eats gives greater roles and responsibilities to members who have created their own opportunities and results. You can turn your ideas into action, create greater opportunities through performance, and experience the sense of achievement of directly leading business growth.

If you want to grow together with experts across fields through bigger challenges, join Coupang Eats today.

Role introduction

The Sales division of Coupang Eats' food delivery service works to offer introductions to the service, onboarding and promotion programmes to franchise and brand partners, so that we can provide customers with an ever more attractive selection, in pursuit of unlimited growth and increased value. As Eats Business Director, the Director, Account Management leads sales planning, strategy execution and business development so that the team achieves its mission and goals and members can grow.

Responsibilities

• Identify major domestic restaurant brand and franchise partners and create new business opportunities
• Build strategic partnerships and manage long-term relationships
• Establish and execute sales strategies to achieve business goals
• Lead Sales and Account Management organisations and manage performance
• Derive business insights through analysis of the market, competitors and industry trends
• Conduct data-driven performance analysis and develop partner growth strategies
• Drive revenue and business growth through collaboration with key partner companies

Qualifications requirements

• Bachelor's degree or higher
• More than 12 years of experience in sales, business development, Account Management or related fields
• Experience in B2B sales or in building and managing partnerships
• Experience delivering excellent results in a KPI-based, performance-driven organisation
• Experience leading end-to-end, from sales strategy formulation through to execution
• Experience in organisational leadership and team management
• Experience creating business results based on problem definition, analysis and execution capability
• Smooth communication and stakeholder management skills

Preferred qualifications

• Experience in restaurant franchises, F&B brands or related industries
• Business experience with Food Delivery platforms or O2O platforms
• Network of major domestic restaurant brands and franchise headquarters
• Experience in Enterprise Sales, Strategic Partnerships, Key Account Management
• Experience in fast-growing startups or platform company environments
• Experience in data-driven decision-making and improving business performance

Selection process and guidance notes

• Selectionprocess
  • Document screening - job fit interview - core competency interview - final acceptance
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Selection schedule and results will be notified individually to the email address registered on your application.
• Referencenotes
  • This posting may close early once recruitment is complete.
  • If there is any false information in the application, the acceptance may be cancelled.
  • Employment-protected persons (veterans, persons with disabilities, etc.) may receive hiring preference in accordance with relevant laws.
  • Job grade and scope of responsibilities may be changed in consideration of the candidate's overall career and experience. If such a change is necessary, the candidate will be communicated with at an appropriate time before the final acceptance notice.
  • Hiring may be restricted if the legal qualifications required for hiring and performing the work are not met.
  • The employment type is permanent with a probationary period of 12weeks included. However, where necessary for business reasons, the above probationary period may be not applied, or may be shortened or extended. 

Personal information processing policy 

• The Coupang Group collects and processes your personal information in accordance with its applicant personal information processing policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document return policy 

1. This notice is given pursuant to Article 11(6) of the Act on the Fair Hiring Procedures.
2. Applicants who were not finally accepted in the Company's recruitment are informed that they may request the return of the recruitment documents submitted in accordance with the Act on the Fair Hiring Procedures. However, this does not apply where documents were submitted via the website or email, or where the applicant voluntarily submitted them without the Company's request, and where recruitment documents are lost due to natural disasters or other reasons not attributable to the Company, they are deemed returned.
3. Applicants requesting the return of recruitment documents under the main text of paragraph 2 above shall submit a request form for return of recruitment documents [Attached Form No. 3 of the Enforcement Rules of the Act on the Fair Hiring Procedures] by email to ([contact details removed]), and the documents will be sent by registered mail to the designated address within 14 days from the date of confirmed submission. In this case, the registered postage will be charged to the recipient, so please note this. 
4. The Company will retain the original recruitment documents submitted by applicants for 180 days from the date the hiring decision is confirmed in preparation for return requests under paragraph 2 above, and if no return is requested by then, all recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.