On-Site Support Technician N1/N2

METALINE is an IT services company (ESN) specialising in managed infrastructure, managed services, Data Centre and Digital Workplace.

Founded with the ambition of supporting companies in the management and optimisation of their IT infrastructures, METALINE has evolved to meet the technological challenges of today and tomorrow. As part of our growth and to meet the specific needs of one of our clients, we are looking for a Level 1/2 on-site support technician for a strategic assignment.

If you would like to work in a dynamic environment and take on stimulating challenges within a committed team, this assignment is made for you!

• Provide Level 1 and Level 2 on-site IT support to users.

• Diagnose and resolve hardware, software and system incidents.

• Install, configure and maintain workstations running Windows 10 and Windows 11.

• Take part in the deployment and renewal of a fleet of 3,000 Windows 11 workstations.

• Provide support for Linux workstations used by the development teams.

• Help users get started with their IT equipment and tools.

• Manage the Android mobile fleet (1,200 smartphones and 100 tablets): allocation of lines, renewal and equipment tracking.

• Take part in maintaining the operational readiness of the Digital Workplace environment.

• Track interventions and update technical documentation.

• Excellent command of Level 1/2 on-site IT support.

• Very good knowledge of Windows 10 and Windows 11 environments.

• Proficiency in the Microsoft 365 suite.

• Solid skills in installing, configuring, maintaining and troubleshooting workstations.

• Experience managing large IT fleets.

• Good knowledge of Android mobile telephony.

• Knowledge of Linux environments is an advantage.

• Excellent customer service orientation and focus on user satisfaction.

• Autonomy, rigour and reliability in managing interventions.

• Good interpersonal skills and ability to communicate with a variety of contacts.

• Responsiveness and ability to manage priorities.

• Team spirit and ability to integrate quickly into an existing environment.

• Sense of organisation and a proactive approach to resolving incidents.

• Minimum 10 years' experience in IT support, ideally in on-site support.

• Significant experience in a large-scale IT environment.

• Ability to become operational quickly and take on assignments with full autonomy.

• Qualification in IT or equivalent professional experience.

• Initial telephone call with a Metaline recruitment manager

• A technical interview

• Meeting with the client