Head of Customer Engineering
Doctolib
Industry
Internet
Location
Nantes, France
Work mode
Hybrid
Job type
Contract
Annual salary
Not specified
Minimum experience
7+ years
Posted
27th October, 2026
Required skills
Data MigrationOperating ModelAccount ManagementQuality StandardsArtificial IntelligenceChange ManagementFrench (Limited Working Proficiency)APIs
About the role
Translated into English from French by Korum. The employer's original wording is on their site.
Your responsibilities
Your responsibilities include, but are not limited to:
Within Doctolib, Customer Engineering sits at the heart of the customer lifecycle. As Head of Customer Engineering, you will lead an organisation of 50 people across four teams covering technical implementation, data migration, engineering support and technical success.
Your role is to set the strategic direction of the function, grow your managers and support the organisation through an ambitious period of transformation. You create the conditions for teams to perform with clarity and confidence, connecting technical challenges to customer and business priorities.
Your role is to set the strategic direction of the function, grow your managers and support the organisation through an ambitious period of transformation. You create the conditions for teams to perform with clarity and confidence, connecting technical challenges to customer and business priorities.
Your responsibilities include, but are not limited to:
- Define and communicate the vision, priorities and operating model of Customer Engineering.
- Lead and develop managers, clarify responsibilities and build a healthy management culture.
- Support the organisation through its transformation by providing stability, context and direction during periods of change.
- Strengthen collaboration between Customer Engineering and the Sales, Account Management, Support, Tech and Product teams.
- Ensure that technical implementation, data migration, engineering support and technical success deliver measurable value for customers and the business.
- Improve scalability through clear service models, capacity planning, quality standards, tools, automation and responsible use of AI.
Before you continue reading, if you do not have the exact profile described below but believe this job description matches your skills and aspirations, we still encourage you to apply.
You could be the next member of our team if you:
- Have significant experience leading a customer-facing technical organisation of around 40 people or more, including managing managers.
- Have a strong track record in organisational transformation and change management.
- Demonstrate a calm, empathetic and credible leadership style, with the ability to reassure teams and build trust during periods of change.
- Have excellent communication skills, particularly in explaining complex decisions clearly and influencing senior stakeholders.
- Are fluent in French and English at a professional level (C1 minimum).
It would be fantastic if you:
- Have sufficient technical depth to challenge assumptions, understand customer architectures and make informed decisions on integrations, APIs and data management.
- Have already built scalable operating models or customer-facing technical service organisations.
- Take a data-driven approach to prioritisation, capacity planning and continuous improvement.
- A comprehensive health insurance plan fully covered (100%) by Doctolib (basic scheme) for employees and their children
- 25 days of paid annual leave and 12 to 14 RTT days per year
- A free mental health programme and personalised coaching with our partner Moka.care
- Up to 10 days per year of remote working from abroad
- Restaurant tickets worth €8.50 per day, of which €4.50 is covered by Doctolib
- Membership of Doctolib's value-sharing plan, called DoctoGrowth
- A comprehensive 3-month onboarding programme including the Doctolib Academy and various training (languages, soft skills, technical skills)
- A works council subsidy for partial reimbursement of memberships to sports or leisure activities
- 50% reimbursement of public transport season tickets
- ParentCare programme: enjoy birth leave covered 100% by Doctolib for the first month and 75% for the second month
- For employees with disabilities or who are carers, a package including adapted remote working, paid authorised absence for medical appointments and enhanced psychological support
- Relocation assistance for international mobility
- Interview with a recruiter: A conversation to learn about your background and motivations and to assess how well your skills match our needs.
- Meeting with our Senior Managers / Business Case: A case study to prepare at home so you can picture yourself in the role, presented to our managers.
- Discussion with our Department Director: A deeper exploration of your application and skills.
- Reference check
- Permanent contract (CDI)
- Full-time
- Nantes or Levallois-Perret - Hybrid (2 days of remote working per week)
- Start date: as soon as possible
At Doctolib, we believe we must improve health for everyone. This is reflected in our recruitment process. We assess applications solely on the basis of qualifications and motivation, without any form of discrimination.
The more diverse the ideas, the more our product will truly improve health for everyone. You can apply to Doctolib regardless of gender, religion, age, sexual orientation, ethnic origin or disability.
To ensure equal opportunities, we invite you to leave personal information (for example photos, age) out of your application. If you need particular adjustments, please let us know so that we can adapt the recruitment process. Join us in building the health we all dream of!
All information provided is processed by Doctolib for the management of applications. For more details on data processing, click here. Please contact hr.dataprivacy(at)doctolib.com for any questions or to exercise your rights.
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