Senior Partnerships Manager (Eats Strategic Partnership)

Company Introduction

Coupang exists to deliver customer delight. We know we are fulfilling our mission when customers say, "How did we live without Coupang before?" With the singular obsession of making customers' shopping, meals and everyday lives more convenient, Coupang is driving innovation across an e-commerce industry worth hundreds of millions of dollars. Coupang is one of the fastest-growing e-commerce companies and has built a unique position in the domestic commerce industry and the trust of its customers. 

Coupang considers itself a large global listed company built on a start-up culture. This preserves the agility of our founding days and is the growth engine that drives us to continuously launch new services and expand our business. Every Coupang employee has the opportunity to adopt an entrepreneurial spirit and drive new innovations and initiatives. The boldness to dive into work without hesitation and achieve results is the essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team and the whole company growing every day. 

Every Coupang employee is committed to Coupang's mission of building the future of commerce. We solve customers' problems, challenge conventional thinking and received wisdom, and go beyond what is considered feasible. If you want an incredible work experience in an always-on, high-tech and hyper-connected world, join Coupang today.

Team Introduction

Coupang Eats is constantly innovating to provide customers with the best food ordering experience. We are improving the payment experience so customers can order more easily and conveniently, and creating business growth through strategic partnerships with a variety of partner companies.
The Payments and Strategic Partnerships Manager leads collaboration with key partners such as card companies, simple payment providers, PG companies and financial institutions, and identifies and executes customer benefit programmes, promotions and new business opportunities.

Key Responsibilities

1. Payments & Strategic Partnerships

• Building and managing partnerships with major domestic card companies, banks, simple payment providers, PG companies and others
• Contributing to growth in order volume, new customers and revenue through planning partner promotions and customer benefit programmes
• Managing business negotiations, contract signing and operational processes with partner companies
• Reviewing new partnership opportunities in industries beyond payment partnerships and supporting project execution

• Supporting the setting of performance targets and KPIs for major partnership businesses, monitoring results and identifying improvement initiatives
• Analysing customer acquisition, order growth and investment efficiency of partner promotions
• Researching market trends and competitors' partnership cases, and proposing new partnership ideas and business opportunities
• Improving and streamlining operational processes of existing partnership businesses

• Allocating work, managing progress and providing hands-on coaching to a team of 4
• Managing schedules, issues and results of major partnership projects
• Collaborating with internal teams such as Product, Finance, Legal and Marketing to execute projects
• Supporting market research, business feasibility analysis and execution for new businesses and strategic partnership reviews requested by senior leadership

Qualifications

• At least 7 years of experience in Business Development, Partnerships, Account Management or a related field
• Experience in business partnerships or business development at card companies, financial platforms, e-commerce or IT platforms
• Experience in business negotiations and relationship management with external partners
• Experience in data-driven business performance analysis and identifying improvement initiatives
• Experience in executing projects in collaboration with diverse stakeholders
• Excellent communication and problem-solving skills

Preferred Qualifications

• Experience in payment partnerships and joint promotions with card companies, simple payment providers, PG companies and others
• Experience in strategic partnerships or new business development in industries beyond payments and finance
• Experience in acquiring new customers and driving traffic or revenue growth projects on platform businesses
• Experience in managing partnership KPIs and analysing promotion efficiency
• Experience using data analysis tools such as SQL and Tableau
• Business-level English communication skills

Selection Process and Important Information

• Selection Process
  • Document screening - job fit interview - core competency interview - final offer
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Selection schedules and results will be notified individually to the email address registered on your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If the application contains false information, the offer may be cancelled.
  • Employment protection recipients (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with relevant laws.
  • Job grade and scope of responsibilities may be changed in consideration of the candidate's overall career and experience. If such a change is necessary, the candidate will be contacted at an appropriate time before the final offer notice.
  • Recruitment may be restricted if the legal qualifications required for recruitment and performance of duties are not met.
  • Employment type is permanent with a probation period of 12 weeks included. However, where required for business reasons, the above probation period may be not applied, or shortened or extended.  

Personal Information Processing Policy 

• Coupang Group collects and processes your personal information in accordance with the Job Applicant Personal Information Processing Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is given pursuant to Article 11(6) of the Act on the Fairness of Recruitment Procedures.
2. Applicants who applied for a position with us and were not finally selected may request the return of the recruitment documents they submitted, in accordance with the Act on the Fairness of Recruitment Procedures. However, this does not apply to documents submitted via the website or by email, or documents voluntarily submitted without our request, and where recruitment documents are lost due to natural disasters or other reasons not attributable to us, they are deemed returned.
3. Applicants requesting the return of recruitment documents under Paragraph 2 above shall complete a document return request form [Form No. 3 of the Enforcement Rules of the Act on the Fairness of Recruitment Procedures] and submit it by email to ([contact details removed]). Documents will be sent by registered mail to the address designated within 14 days from the date submission is confirmed. In this case, the registered mail fee is payable by the recipient, so please keep this in mind. 
4. To prepare for return requests under Paragraph 2 above, we will retain the original recruitment documents submitted by applicants for 180 days from the date the recruitment decision is finalised. If no return is requested by then, the recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, Paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.