Team Lead Enterprise Account Management

Zenjob is an AI-powered platform for flexible staffing solutions that has been efficiently connecting companies and short-term available employees since 2015. Companies use our booking platform to cover staffing needs in real time, while students use our Zenjob app to find part-time jobs that fit optimally with their studies. Over 40,000 Zenjobbers and 1,000 partner companies from logistics, retail and hospitality in all major German cities share our belief that good work is no coincidence. It is the result of innovative technology and genuine passion. Good work starts here.

This role is a sales job with leadership responsibility - not a classic Customer Success team lead position.

As Team Lead Account Management, you are responsible for the revenue growth of our existing customers in your vertical. You lead your team of Account Managers towards growth, win back inactive customers and are responsible for retention and service excellence across the entire vertical.

Crucially, you live "lead by example" and are a Front Runner with customers yourself. This means that you personally manage your own portfolio of strategic enterprise accounts. You attend customer meetings, negotiate prices and contracts on an equal footing and remain absolutely sharp in sales. Because only those who sell, advise and negotiate themselves can credibly develop and coach their team. Lead by Example is not a buzzword with us, but an essential part of the role.

Your own portfolio - you sit at the wheel yourself

• You manage your own active portfolio of strategic enterprise accounts and regularly conduct your own customer meetings - online and on site

• You conduct contract and price negotiations on an equal footing and moderate critical negotiation situations

• You bring in innovative concepts and stay close to the market - around 25% of your capacity belongs to direct customer business

Growth, retention and reactivation in the vertical

• You develop tailored growth and expansion strategies for existing accounts together with your team

• You ensure that new customers are structurally onboarded from day one and developed as quickly as possible into actively booking customers

• You always know your risk portfolio, proactively intervene in cases of churn risk and resolve them where they arise

• You have an eye for sleeping giants: you systematically identify inactive accounts and bring them back to life through targeted personal outreach - yourself or alongside your team

Leadership as a Player Coach

• You accompany your Account Managers as a strategic sparring partner in difficult conversations, annual negotiations and initial presentations - as a coach on an equal footing, not as a supervisor

• You critically review customer concepts and offers from your team, clearly name gaps and approve pitches before they reach the customer

• You give immediate, concrete feedback on conversation management, negotiation skills, concept quality and prioritisation - daily, not only in the annual review

• Your 1:1s are portfolio and pipeline reviews looking forward, not backward-looking status updates

• You do not pass on your team's problems unfiltered, but return them with context and strategic classification - helping people to help themselves

• You consistently develop your Account Managers into strategic advisers and commercial project leads for their portfolio

Management and market intelligence

• You steer your team data-driven and consistently towards results; disciplined CRM use is for you the foundation of reliable forecasts

• When the numbers are not right, you conduct structural root cause analysis and solve the problem step by step

• You set a high quality bar for meeting preparation, concepts and customer communication and proactively correct deviations

• You consolidate insights on market, accounts and competition into the organisation - Sales informs the organisation, not the other way round

• You never pass on escalations unfiltered, but always with a well-founded assessment and concrete solution options

• Sales DNA: Customer meetings are for you the fastest and most valuable source of insights and sustainable account growth.

• Lead by Example: You earn acceptance and trust in the team through your own actions - only those who negotiate, sell and advise themselves inspire as a commercial role model.

• Impact over Activity: At the end of the quarter, what counts is whether a customer stays, expands or is won back. A full calendar without measurable output is not a result.

• Entrepreneurial attitude: You independently decide on portfolio strategy, customer prioritisation and reactivation planning in your vertical.

We set the specific target values quarterly. Measurement is based on:

• Growth: Portfolio gross revenue and revenue growth within the existing base through up- and cross-selling

• Retention: Churn rate and retention in the vertical

• Incubation: Conversion rate after the fourth booking week

• Reactivation: Number and revenue volume of won-back accounts

• Own customer presence: Quota and strategic impact of your own customer meetings

• Team development: independent conversation management, outreach activity and advisory competence of your Account Managers

• Several years of your own sales experience in the B2B environment with a demonstrable track record - you have negotiated, closed and been responsible for revenue yourself

• Experience in Key Account Management or strategic sales with larger enterprise customers

• Initial leadership experience or clearly recognisable willingness to lead and develop a sales team

• Negotiation strength on prices, contracts and annual discussions at decision-maker level

• Enjoyment of being with customers yourself - you see your own customer meetings as the core of your role, not as an additional task

• Coaching competence: you can translate your own expertise into concrete, actionable feedback

• Data-driven management: familiarity with pipeline, forecasting, CRM discipline and KPI reviews

• Hands-on mentality and willingness to roll up your sleeves during a transformation phase rather than delegate

• Confident German language skills and good English language skills

Desirable

• Experience in staffing services, short-term employment or platform-based business models

• Experience in building or developing sales teams during growth or change phases

• Knowledge of lifecycle management, segmentation and modern sales techniques

🏖️ Time to Switch Off & Recharge

• 28 days of holiday (increasing by 1 every two calendar years to a maximum of 30 days)

• 1 paid special leave day per year for voluntary work

• 5 days of paid educational leave

• Option of unpaid leave

• 10 paid days when your child is ill

🚀 Development & Learning

• €1,000 annual training budget per employee

• Additional team training budget & internal workshops

• Mentoring, career coaching & Zenjob University

🏠 Work That Fits Your Life

• Hybrid working model: up to 2 days/week remote (1 day during the first 6 months for the best possible onboarding)

• Flexible working hours

• Modern, light-filled office in Prenzlauer Berg

• Dog-friendly working environment

💪 Health & Wellbeing

• €30 monthly subsidy for Urban Sports Club

• 25% discount on memberships at FitX

• Own small meditation room in the office

🥗 Food & Office Life

• Monthly Monday Lunch, free drinks, fruit & vegetable basket

• Up to €115.05/month tax-free meal allowance via Circula

• Snacks & drinks after our All Hands meetings

🚲 Sustainable Mobility

• €40 monthly credit with NAVIT (public transport, bike sharing and more)

💼 Finance & Provision

• Company pension scheme via Finsurancy at attractive group conditions

• Transfer service for existing company pension contracts

🎉 Culture & Team Spirit

• Quarterly team events, summer & winter party

• Budget for birthdays & company anniversaries

• Our values are lived: Humble, Helpful, Hungry & Honest

Sounds like you?

Then apply and send us your documents. We look forward to hearing from you!

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We are proud to be an employer that offers equal opportunities. We commit to assessing every qualified person on their abilities, regardless of age, gender identity, ethnic origin, sexual orientation, disability status or religion. It is not necessary to add a photo and age to the application.